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The technology behind psychographic marketing can be used for good, evil...
This year, I was given the opportunity to present in Dubai at OMD Predicts, an event that explores the future of media, consumerism and brand. To be honest, it was my first time stepping out of the...
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Paris Built a Mini Silicon Valley with STATION F, a Massive Startup Campus...
you’re a geek, entrepreneur, investor, tech reporter or analyst, startup or all of the above, make the trek to STATION F in Paris. If you could take the best of Silicon Valley and put it in one...
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The Future of Experience Design
It’s amazing to me how many companies still don’t “see” the customer when it comes to customer experience. While everyone talks about Customer Experience (CX) as the new black, most companies miss the...
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The Purpose of Brand and CX in the Era of Human Experience
It’s time to design experiences you want people to have, remember and share. Customer experience is the new marketing and customer experiences (what they have, feel and share) become the new “BX”...
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The Possibilities of Possible
Sometimes success is a poor teacher. It lulls us into contentment and complacency. Instead of always striving for greatness and relevance, we’re instead focused on iteration and incrementalism,...
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Business as Usual is Still Business as Usual: An interview about the real...
Diginomica’s Jon Reed is someone I greatly respect. He’s one of the most discerning and shrewd voices on business modernization out there. I recently had the opportunity to speak with him about the...
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Is Your Company Investing in Digital Transformation or Digital Iteration?
Digital transformation is more than hype and definitely more meaningful than just another buzzword. But to see what it really is and what could be, you have to think beyond the role you work in today....
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Stop Talking About a Customer-Centered Culture and Build It Already
Business People Working with Technology In 2016, I had the opportunity to visit my mother’s birthplace, Madrid, Spain, and keynote the inaugural Digital Business World Congress (DES). I was invited to...
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Employees Swipe Right to Personal Tech in the Workplace
The consumerization of IT has been long in the making. While it’s nothing new, the employee-driven trends of social media, BYOD (bring your own device) and BYOA (apps) in the workplace are only...
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What does the future of CX look like? Here are some of the most promising...
What does the future of CX look like? That was the question asked by CMO.com shortly before the new year. The result is an impressive list of predictions offered by some of the brightest minds working...
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In Truth We Trust?
I often hear people say… the one thing they appreciate in someone is “how honest” they are …or that they “speak their mind.” But, they’re not the same. Honesty is free of deceit and untruthfulness....
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Is technology is creating a narcissistic society?
Part 2 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with Expansión, “La tecnología está creando una sociedad narcisista.”...
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The Digital Transformation of Cities and City Governments
Digital transformation is affecting every aspect of our world. Looking beyond the typical business case studies, some of the most interesting, and overdue, work in digital transformation is happening...
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Defying Demographics: Generation-C, Today’s Hyperconnected Consumer ‘Generation’
Not that long ago, I spent time with Kevin Delaney and the digital transformation team at Cisco’s Connected Futures to explore the evolving consumer landscape. My research and ongoing work with Google...
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Digital Transformation Through a Global Lens
Part 3 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with i9 Magazine, “O mundo digital visto por peritos internacionais.”...
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Future digital banking trends that apply to almost any consumer-facing business
Each year, my friend Jim Marous assembles some of the industry’s most interesting perspectives on retail banking trends and predictions for the year ahead. I was invited back to share my thoughts...
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The Nexus of Digital, IT and Science Fiction in the Future of Work
I have to tell you, I am absolutely loving the Digital Outliers podcast series and I hope you are too. In this episode, I get to talk with Brenda Cooper who among many things, is the CIO for the city...
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Great Customer Experiences an Upgrade to Executive and Management Mindsets
It’s a new year and not necessarily another step forward. This isn’t the first time I’ve used this profound picture by Banksy as inspired by Meek. It always inspires me to spread my wings as a change...
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Designing for the Human Side of Digital Transformation
On this final episode of Digital Outliers Season 1, my dear friend Stowe Boyd joins to discuss the “humanities of it all.” Stowe is futurist and editor-in-chief at Work Futures. He believes (and my...
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The Biggest Mistakes Companies Make in Digital Transformation and Innovation
Jeff Ashcroft is a dear friend of mine. He’s the host of the popular #MMChat on Twitter every week where he hosts some of the most progressive conversational streams on business modernization and...
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